Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking
unless you understand and agree with the following terms and conditions. References to
“us”, “we” and/or “our” in these booking terms and conditions shall mean Food and Wine
Travel Pty. Ltd. trading as Mildura Travel & Cruise.
These terms and conditions apply to bookings you make with our consultants (in-store, over
phone or by email).
Terms of Trade
Please note the Terms of Trade as outlined below. Fees are additional to any fees levied by suppliers. You will easily avoid these fees by ensuring your details are correct at time of booking and making minimal changes once reservations are in place.
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach,rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorize us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
Mildura Travel & Cruise is accredited through the AFTA Travel Accreditation Scheme (ASTAS). Our Accreditation Number is A12279. Please refer to www.afta.com.au/atas for further details.
We strongly recommended that you take out travel insurance to cover your travel
arrangements. It is your responsibility to ensure that appropriate comprehensive travel
insurance is in place from the time of first payment towards your trip. If you would like
a price for comprehensive travel insurance then please contact your consultant. Travel
documents cannot be released until you have either purchased a travel insurance policy
or you have signed the waiver form, which your consultant can provide to you.
By completing and signing this Booking Form you consent to us using Personal Information
for the purposes of completing the necessary bookings and travel related arrangements on
behalf of yourself and your travelling companions. We collect your personal information to
Fees for Service
To provide a professional level of service and cover the costs of arranging your travel
requirements we charge various fees for service. The amount charged will depend on the
Please be aware that all fees are non-refundable.
Valid Passports & Entry Visas
It is your responsibility to ensure that all travel documentation and entry visas are in order
for your trip which meet the requirements of immigration and other government authorities.
This includes holding of valid passports (with at least 6 months validity from time of re-entry
to Australia), and any necessary entry visas to the countries visited on your itinerary. Some
countries require a machine-readable passport. When assisting with an international travel
booking, we will assume that all travellers on the booking have a valid Australia passport.
If this is not the case, you must let us know. Visa information, assistance and application
forms can be found at http://visalink.com.au/?login=foodandwine. We do not warrant the
accuracy of information provided by any external service and accept no liability for any loss
or damage which you may suffer in reliance on it.
If you are travelling to the United States please see https://esta.cbp.dhs.gov for important
information regarding compulsory pre-registration for their visa waiver program (“ESTA”).
Australian passport holders will not be able to enter the United States without a valid ESTA
(or visa). Please note, you may not meet the eligibility requirements of ESTA and may be
required to obtain a visa.
You must ensure that you are aware of any health requirements and recommended
precautions relevant to your travel and ensure that you carry all necessary vaccination
documentation. In some cases, failure to present required vaccination documentation
(e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend
that you consult with your local doctor, travel medical service or specialist vaccination
clinic such as Travelvax (http://www.travelvax.com.au/) before commencing your travel.
Payments can be made by cash, direct deposit and credit card. Credit card payments will
attract an additional charge. Please see fee schedule for details.
Payments by Credit Card: You authorise us to charge all fees incurred by you in relation to
the services provided to the credit card designated by you. If payment is not received from
the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
All prices are subject to availability and can be withdrawn or varied without notice until paid
in full by you. Price changes may occur for reasons that is out of our control which increase
the cost of the product or service. Such factors include currency fluctuations, taxes and
airfare increases and fuel surcharges. Please contact your consultant for up-to-date prices.
Travel products and services are often contracted in USD, GBP and EUR. Fluctuations in
exchange rates will be passed on to you in the event that the price increases. Should the
exchange rate decline more than 10% this will be passed on to you in the form of a price
reduction. Please note that many large suppliers and wholesalers provide a fixed exchange
rate and this is not typically an issue. It does become an issue when smaller, private companies are contracted to fulfill your travel requirements.
If you are eligible for a refund in the event you cancel your booking, the balance less any
non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the
refund from the travel supplier or airline. Some refunds take upwards of 12 weeks to process.
The Australian government through the Department of Foreign Affairs and Trade regularly updates travel advice on worldwide destinations – please refer to www.smartravellers.gov.au for the latest updates before you book and travel.
Frequent Flyer/Loyalty Membership
Please advise your consultant if you would like yourrelevant frequent flyer and/orloyalty
membership numbers entered in your booking. All points, status accrual and other benefits
is subject to the relevant membership conditions and is out of the control of your consultant.
Please let your consultant know at the time of booking if you have any special requests such as special meals, seating requests,room configurations or disabled access. Please understand that all requests are not guaranteed and are out of the control of your consultant.
$100.00 per person in addition to supplierimposed deposit. All deposits are non-refundable
This is an outline of fees which may be applied to your booking if necessary. All fees are
additional to supplier imposed fees. Please be aware all fees are non-refundable.
Credit Card Administration Fee
- 2.0% Visa Card
- 2.0% MasterCard
- 3.5% American Express
Amendment/s After Deposit Is Paid
$55 per change
$220 per name change
All cancellations will incur a flat fee of 12% of the total cost of your trip booking, in addition
to any supplier/operator imposed cancellation charges. No refund will be provided for
cancellation on or within 30 days of departure. All deposits are non-refundable.
International Phone Calls
Ifinternational calls are required to complete or amend your booking or make special
requests, these costs will be passed on to you. Where possible you will be advised of any
required calls in advance.
Excessive Time/Itinerary Planning
In the event that you require very complicated or time consuming travel arrangements as
deemed by your consultant, provision is made for the charge of $250.00 (non refundable)
to be paid by you which will be deducted from your balance should you make a booking.
Late Booking Fee
Bookings made 8-14 days from departure will incur a $100.00 per person fee. Bookings made 7 days from departure will incur a $150.00 per person fee. Late booking fees are charged as we have to reschedule work to get these bookings made and put documentation together as soon as possible. To avoid these fees please complete
your bookings at least 2 weeks in advance.
Fees levied by airlines or suppliers for changes, additional taxes, or changes to prices will be passed on to the client. Where possible you will be advised of these in advance.
You acknowledge that you are 18 years of age or older and that you understand and agree
Please indicate if you do NOT wish to receive offers and other marketing materials from
us otherwise you understand and consent to Mildura Travel & Cruise, and its associated
entities sending you marketing material, including via electronic messages,relating to
their and their partners’ products and services that may be ofinterest to me.